Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there was a defect related to shipping, please contact us immediately at the email address below or call 765.667.8393. Please note some goods are more susceptible to being “perishable”. High fat foods may be 30 days to 6 months versus the typical nature of freeze-dried goods.
To complete your return, please contact us first at windyacres2009@gmail.com or call 765.667.8393.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at windyacres2009@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at windyacres2009@gmail.com to coordinate terms of exchange. Additional shipping costs may be incurred.
Shipping returns
To return your product, you should mail your product to: 5626 W 600 N, Marion, IN 46952.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.